PRIVACY POLICY
Effective Date: October 20, 2026
Welcome to NEWTRO AV. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how NEWTRO AV ("we," "our," or "us") collects, uses, discloses, and safeguards your personal data when you visit our website, request quotes, or rent audio-visual equipment from us in the United Arab Emirates.
By using our services, you acknowledge the collection and use of your information in accordance with this Privacy Policy and the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL).
1. Data Controller Identification
NEWTRO AV is the data controller responsible for your personal data.
Company Name: NEWTRO AV
Location: Dubai, United Arab Emirates
Email Contact:
Phone Contact:
2. Personal Data We Collect
We collect information necessary to provide you with AV equipment rental services, technical support, and seamless logistics. This includes:
Identity and Contact Data: Full name, company name (if applicable), billing address, delivery/venue address, email address, phone number, and WhatsApp communication details.
Rental and Event Data: Event dates, venue specifications, equipment selection, technical setup requirements, and on-site contact person details.
Financial and Transaction Data: Payment details, credit/debit card information (processed securely via encrypted third-party payment gateways), bank transfer details, and security deposit records.
Technical and Usage Data: IP address, browser type, device information, operating system, and data collected via cookies about how you interact with our website.
3. Purpose and Legal Basis for Processing
In compliance with the UAE PDPL, we only process your personal data when we have a valid legal basis:
Contractual Necessity: To generate rental quotes, confirm equipment bookings, manage security deposits, arrange on-site delivery/setup, and process payments.
Legal Obligation: To comply with UAE financial, corporate, and tax regulations (such as maintaining corporate transaction records).
Consent: To send you promotional materials, newsletters, or marketing updates, provided you have explicitly opted in. You can withdraw your consent at any time.
4. Data Sharing and Third-Party Disclosures
We do not sell, rent, or trade your personal data. We only share your data with trusted third parties to execute your rental contract:
Logistics and Crew: Third-party delivery drivers, technicians, or venue coordinators assisting with your event setup.
Payment Processors: Central Bank of the UAE-compliant payment gateways to handle secure financial transactions.
IT and Cloud Providers: Secured cloud hosting, CRM, and website analytics providers.
Legal Authorities: Government or regulatory authorities in the UAE if required by law or to protect our legal rights against equipment theft or contract breach.
Note: If any data is transferred or stored outside the UAE, we ensure appropriate security safeguards and legal data-transfer mechanisms are in place.
5. Data Security
We implement robust technical and organizational measures to protect your data from unauthorized access, loss, alteration, or disclosure. Online financial transactions are protected using secure encryption protocols (SSL/TLS). In the event of a data breach that poses a risk to your rights, we will notify you and the UAE Data Office in accordance with statutory timelines.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. For accounting, tax, and compliance purposes under UAE law, transaction and contract records containing personal data are generally retained for a minimum period of five (5) years after the completion of the rental.
7. Your Legal Rights (Under UAE PDPL)
As a data subject in the UAE, you possess the following rights regarding your personal information:
Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): Request deletion of your data when it is no longer required, subject to our legal retention obligations.
Right to Restrict Processing: Object to or restrict the processing of your data under specific conditions (e.g., opting out of marketing).
Right to Data Portability: Request the transfer of your data to another provider in a structured, readable format.
To exercise any of these rights, please contact our privacy team at [Insert Privacy Email Address].
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our workflows or UAE legal requirements. Any updates will be posted on this page with a revised "Effective Date."
Embed in Checkout: Ensure a checkbox stating "I agree to the NEWTRO AV Privacy Policy" is added to your inquiry and booking forms.
Effective Date: October 20, 2026
Welcome to NEWTRO AV. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how NEWTRO AV ("we," "our," or "us") collects, uses, discloses, and safeguards your personal data when you visit our website, request quotes, or rent audio-visual equipment from us in the United Arab Emirates.
By using our services, you acknowledge the collection and use of your information in accordance with this Privacy Policy and the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL).
1. Data Controller Identification
NEWTRO AV is the data controller responsible for your personal data.
Company Name: NEWTRO AV
Location: Dubai, United Arab Emirates
Email Contact:
Phone Contact:
2. Personal Data We Collect
We collect information necessary to provide you with AV equipment rental services, technical support, and seamless logistics. This includes:
Identity and Contact Data: Full name, company name (if applicable), billing address, delivery/venue address, email address, phone number, and WhatsApp communication details.
Rental and Event Data: Event dates, venue specifications, equipment selection, technical setup requirements, and on-site contact person details.
Financial and Transaction Data: Payment details, credit/debit card information (processed securely via encrypted third-party payment gateways), bank transfer details, and security deposit records.
Technical and Usage Data: IP address, browser type, device information, operating system, and data collected via cookies about how you interact with our website.
3. Purpose and Legal Basis for Processing
In compliance with the UAE PDPL, we only process your personal data when we have a valid legal basis:
Contractual Necessity: To generate rental quotes, confirm equipment bookings, manage security deposits, arrange on-site delivery/setup, and process payments.
Legal Obligation: To comply with UAE financial, corporate, and tax regulations (such as maintaining corporate transaction records).
Consent: To send you promotional materials, newsletters, or marketing updates, provided you have explicitly opted in. You can withdraw your consent at any time.
4. Data Sharing and Third-Party Disclosures
We do not sell, rent, or trade your personal data. We only share your data with trusted third parties to execute your rental contract:
Logistics and Crew: Third-party delivery drivers, technicians, or venue coordinators assisting with your event setup.
Payment Processors: Central Bank of the UAE-compliant payment gateways to handle secure financial transactions.
IT and Cloud Providers: Secured cloud hosting, CRM, and website analytics providers.
Legal Authorities: Government or regulatory authorities in the UAE if required by law or to protect our legal rights against equipment theft or contract breach.
Note: If any data is transferred or stored outside the UAE, we ensure appropriate security safeguards and legal data-transfer mechanisms are in place.
5. Data Security
We implement robust technical and organizational measures to protect your data from unauthorized access, loss, alteration, or disclosure. Online financial transactions are protected using secure encryption protocols (SSL/TLS). In the event of a data breach that poses a risk to your rights, we will notify you and the UAE Data Office in accordance with statutory timelines.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. For accounting, tax, and compliance purposes under UAE law, transaction and contract records containing personal data are generally retained for a minimum period of five (5) years after the completion of the rental.
7. Your Legal Rights (Under UAE PDPL)
As a data subject in the UAE, you possess the following rights regarding your personal information:
Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): Request deletion of your data when it is no longer required, subject to our legal retention obligations.
Right to Restrict Processing: Object to or restrict the processing of your data under specific conditions (e.g., opting out of marketing).
Right to Data Portability: Request the transfer of your data to another provider in a structured, readable format.
To exercise any of these rights, please contact our privacy team at [Insert Privacy Email Address].
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our workflows or UAE legal requirements. Any updates will be posted on this page with a revised "Effective Date."
Embed in Checkout: Ensure a checkbox stating "I agree to the NEWTRO AV Privacy Policy" is added to your inquiry and booking forms.